Shipping Cost & More
Currently all of our orders are shipping with the United States Postal Service.
All orders shipped within the United States are free. Orders outside of the US are charged shipping and that cost is calculated through the system during the checkout process.
Orders are shipped directly from our warehouse in Woonsocket, RI in completely discreet packaging. See below for images of the packaging.
Orders are shipped promptly and we do everything we can to make sure you receive your order as soon as possible including order outside of the United States. Once it leaves the United States, however, there is always a chance that customs department from any country can hold the package before they allow shipment to the recipient. Chances of this happening are higher in the countries that do not normally allow products of a sexual nature into the country.
All orders have tracked shipping. Your tracking code will show up in your shipping confirmation email once the item is shipped out. Usually your would receive that email the following business day.
Discreet Packaging & Billing
Your privacy is extremely important to us. We provide discreet shipping in either a USPS Priority padded envelope or box, or in a plain brown envelope or box. Package examples are shown below. Your order may have similar packaging (padded or thick envelope) and will never contain any labels or wording about exactly where it came from.
The return address will be labeled with the name "LT Distributors LLC"
*Subject to the requirements of the country you wish your order to be dispatched to, customs and regulations require a label on the outside of your package. For discretion, we state that it contains Novelty Items or a truthful but vague description of what’s inside.
Discreet Credit Card Billing
Orders appear on your statement with only the words “Erkies.com”. (A sister company that has no affiliation with sex toys)
PayPal Billing (Less Discreet)
The product name DOES show up in your PayPal statement when paying with PayPal. However that transaction can be archived (removed). Go to recent activity, click “more”, check the box, and click “archive” button at bottom.
Returns & Refunds
Returns are not accepted unless the item arrives broken or defective in some way. Please contact us at [email protected] to arrange exchange or refund on a defective item.
Order Hasn’t Arrived?
Within United States
If your order is 7 business days or more overdue, please contact us
Outside of United States
If your order is 20 business days or more overdue, please contact us. (There is a higher chance that if you have not received your package in a reasonable amount of time that customs may want to examine the package before shipping to the recipient.)